What should a chargeback rebuttal letter contain?

Identify the case and transaction, answer the stated dispute reason with verified facts, map the strongest supporting records, and keep the response concise.

Does this builder upload chargeback data?

The draft is generated in the browser. The page records only privacy-safe page and call-to-action counts, not the form fields or generated letter.

Does a rebuttal letter guarantee a successful dispute?

No. The issuing bank or card network decides the outcome, and evidence requirements vary by reason, processor, region, and case.

FREE · BROWSER-ONLY · REASON-MATCHED

Build a chargeback rebuttal letter reviewers can scan.

Create a concise response skeleton, match the evidence list to the dispute reason, then copy or download the draft. The case fields stay in this browser.

No signupNo case uploadNo outcome claim

Draft inputs

Browser-only. No customer name, address, or card data needed.

Dispute reasonMatch the category shown in the processor notice.Product typeChanges the fulfilment evidence prompt.

Business nameMerchant identity only.Case referenceUse the processor case reference.Order referenceAvoid customer names or addresses.Transaction dateUse the settled transaction date.Disputed amountInclude the currency.

One-sentence factual positionState only what your dated records support. The draft keeps a visible placeholder when this is empty.

Evidence map

Select only records you actually have. Put the strongest direct proof first after downloading.

Fulfilment or service-completion recordPhysical delivery confirmation with matching destinationCarrier delivery, digital access, download, or attendance recordDestination or account matched to the orderTransaction and order record with amount and timestampRelevant customer communications in chronological orderApplicable policy or terms as presented at purchase

Review-ready skeleton

Verify every line before processor submission.

SUBJECT
Dispute response - [case reference]

TRANSACTION
Merchant: [business name]
Order: [order reference]
Transaction date: [transaction date]
Disputed amount: [amount and currency]

DISPUTE
Reason: Product not received

POSITION
[Explain when and how the order, access, or service was delivered. Use only verified facts.]

RESPONSE
The notice categorizes this dispute as product not received. This response addresses that claim using the dated records listed below. [Add a concise, verified chronology and explain how each record answers the stated claim.]

EVIDENCE MAP
Exhibit A - Fulfilment or service-completion record
Exhibit B - Physical delivery confirmation with matching destination
Exhibit C - Carrier delivery, digital access, download, or attendance record

REQUEST
Please review the attached records in support of this response.

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ONE-SCAN STRUCTURE

Identify. Answer. Map.

IdentifyMatch the response to the case, order, date, amount, and exact dispute category.
AnswerUse a short factual position and a verified chronology, not accusation or speculation.
MapLabel the strongest direct proof first, followed by acknowledgment, policy, and supporting context.

BEFORE SUBMISSION

Use the live processor notice as the source of truth.

Evidence fields, file limits, deadlines, and reason labels change by processor and case. Shopify notes that merchants have a limited response window and should lead with the strongest proof. Stripe recommends factual, professional, concise evidence and provides reason-specific sample packets.

Shopify response process Stripe evidence practices Stripe sample packets Check fight-or-accept economics